Archive for the ‘Implementation’ Category
Posted by James King on May 10, 2012
I have previously blogged about a number of approaches to assessing a team’s readiness for change, including the 7-S framework and the arenas of change approach, but today I thought I would explain a less well known approach – the “moments of truth” assessment.
Actually I made it up so it is not too well understood outside of my own loungeroom. The approach is essentially the same as the 7-S style of assessing the interaction of the multiple systems, skills, stucture and other elements of the team’s whole ecosystem. But this is a little different because we start by looking at when (and why) the team’s internal or external customers interact with it. Then we assess the team’s ability to support those interactions.
Moment of truth(n) a moment when a person or thing is put to the test
Collins English Dictionary as quoted at www.thefreedictionary.com
Any interaction with a client is “a moment of truth” for the team. It tests the connection between the team’s value proposition, strategy, implementation, staff, skills and systems and it generates the experience that lasts in the customer’s memory until he or she interacts with the team again.
A “moments of truth analysis” therefore starts by identifying the interactions a team has with its customers, stakeholders and potentially vendors.
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Posted in Implementation, Investigation, Leading change | Tagged: moment of truth, user based service design | Leave a Comment »
Posted by James King on March 26, 2012
Every retrospective I do on every project seems to include the conclusion that “we need less meetings, less emails and more communication”.
In fact SCRUM and agile approaches even try to define the bare minimum number of meetings that are needed and only have them (Actually one of my friends claims that they have removed all the meetings – “In agile we don’t have meetings, we only have workshops. Meetings are discussions and Workshops produce something tangible each time”).
Yet the reality seems to remain that meetings (or workshops, or gatherings, or war councils) often end up getting in the way of doing the real work:
So what would you do if you had to look at the return on investment of each meeting? Would they actually stack up from the point of view of making money for shareholders, making life easier for the crew or improving the experience for our customers?
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Posted in Agile development, Implementation | Tagged: agile, effective meetings, waste on IT projects | Leave a Comment »
Posted by James King on March 9, 2012
This article is part of a series on making regression testing useful rather than painful. The most recent article was (as you would guess from the title to this one) about day 2 of our regression testing adventure.
So far we have been looking at how to do some testing, and then do some basic scripting and mapping as we do more testing. In doing so we have (hopefully) been learning more about the system we are building but our main focus is on making sure it is still performing the way we want to.
Now we are going to evolve our testing onto a proper OODA loop. I have created another article to explain what an OODA loop is, but for our purposes it means this:
How fast and how well can the team move between the following 4 tasks?
- Observe the world around them – the way users are operating, the way the system is performing and the way things are coming together.
- Orient themselves or make sense of all that data (interpreting, analysing, integrating and assessing).
- Decide what to do next with all that information.
- Act on their decisions as a cohesive group.
To do this we need a little lesson in OODA regression testing theory
Posted in Agile development, Capability growth, Idea management, Implementation | Tagged: agile testing, OODA, regression testing, testing knowledge capture | Leave a Comment »
Posted by James King on February 14, 2012
A long time ago I used to do production support as part of my role (I was a Unix administrator/DBA/system analyst).
In those days requirements were really easy for me: people would come to my desk and ask for something, or they would email me or maybe even leave a scribbled note on my desk. There were no standard formats, no formality and (usually) no problems.
But even back then I had to work with vendors and sometimes that was when the trouble started. Some were happy with my “give me a call” approach to requirements, while others required a ticket and some even required a complicated work request form.
Now days, some production support teams are more professional that I was and they actually have real requirements or (if they are agile) stories. And most of them seem to be flooded with vendors.
So, do stories work with vendors? The obvious answer is YES. For example, if you receive a story in the following format then it should work for you and also for your vendor:
- As a coffee club member I want to be able to see a list of future coffee appreciation classes so that I can enrol in those that look interesting.
But what about complaints and bugs?
- As a coffee club member I don’t want to have my name spelled incorrectly because it is really annoying me.
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Posted in Agile development, Idea management, Implementation | Tagged: pieces of the puzzle, system analyst, work request | Leave a Comment »
Posted by James King on February 14, 2012
I have encountered Use Cases on several occasions, sometimes they seem like a simple tool that can be used to better understand how a system behaves from a users perspective, while at other times people describe them as terrifying monsters that have murdered people and led to the destruction of entire projects. So I am going to recommend only using the good kind.
But what is a use case? It is simply an example of how a system (or business service) could be used by someone.
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Posted in Agile development, Idea management, Implementation | Tagged: agile, regression test, scenario test, use case | 2 Comments »
Posted by James King on February 12, 2012
This article probably makes more sense if you have read regression testing day 1. The aim is to give you a possible way of building good regression testing on a project one day at a time, while testing as you go.
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Posted in Agile development, Implementation | Tagged: manual testing, Regression testing. agile | 1 Comment »
Posted by James King on February 8, 2012
Regression testing is the easy part of IT development, not the horrible monster some people think it has to be.
But where do you start if you want to do effective regression testing, but you are already busy and don’t want it to be huge burden?
I hope this article and a couple that follow will turn out to be a guide to one painless way to get regression testing up and running. Let me know if it helps.
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Posted in Implementation, Agile development | Tagged: agile testing, regression testing, UAT | 2 Comments »
Posted by James King on February 8, 2012
Before I worked in IT and even knew what testing was, I knew people made mistakes. But I didn’t know there was an international standard you should comply with when you want to make a mistake.
Then I worked on a project with a mining company and one of the consultants explained human factor analysis to me in simple terms. He told me that mine sites can be dangerous and part of his job was to “stop people killing themselves when they are stupid”.
I suggested he stop hiring stupid people but he told me that they tried that and it didn’t work. Apparently you can be really intelligent on a mine site 800 days in a row but then be stupid for 10 minutes one day and be in an accident and then be killed.
“Luckily we have a standard for being stupid though” he said
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Posted in Agile development, Idea management, Implementation | Tagged: agile, human factor analysis, regression testing, testing, UAT | 1 Comment »
Posted by James King on February 6, 2012
I have been creating a couple of blogs on context recently. The idea is that if you know a bit about your users and the product that you are building. Both can take months or years, but I like to think we can even spend an hour or less to understand our project.
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Posted in Agile development, Idea management, Implementation, Leading change | Tagged: agile, managing ideas, project charter, project launch | 5 Comments »
Posted by James King on February 6, 2012
I was speaking to a crew who were struggling with regression testing and after interrogating them they finally admitted that a large part of the reason they were struggling was that they did not really understand what they were testing.
I was shocked and horrified so I wandered off.
Soon after I spoke to some business analysts who were struggling with an agile project. They alleged that the agile approach they were using did not allow enough time to capture the requirements properly. But guess what, they broke down under interrogation and admitted that a large part of the problem they were having was that they did not really understand the product they were building. Apparently the evil agile people had forced them to write stories about the system before they had time to understand it.
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Posted in Agile development, Idea management, Implementation | Tagged: agile stories, regression testing, requirements | 3 Comments »
