My favourite comment for the week was me and a friend talking about a project we were consulting on. We agreed that “they need to fix their accountability”.
While we might be right, we realised that it is a bit wimpy to suggest that someone else has to fix accountability for a project you are on.
So we had a long discussion about what we could do on the project and we concluded we just needed to make sure we were clear on
– what we delegate (including escalate or ask for);
– when we are ambiguous about our own accountability for something and our own authority for getting things done
– when we were assuming someone else was “handling something” and when we thought we were.
– Next project we will go back to basics and insist on a session where we sit down and explain our roles and responsibilities to each other and then debate them.
We have already had improvements in less that a week. It was so simple that I am wondering if it is worth creating a one day course that covers nothing more than delegation, follow up and expectation setting. Would you come to a course like that or is it something you already know and do?