I recently got asked if I have any examples of things to hand over to a production support team when doing an agile project. I guess, in fact, it doesn't matter if you are handing over to someone else or supporting something yourself when you go live. Either way you want something to refer back… Continue reading Quick notes on handing over knowledge
Tag: production support handover
Measuring the impact on production support
I was running a course in agile development when I mentioned that one of the good things about agile is being able go live with something valuable sooner. One of the class asked whether you can measure the benefit of going live sooner. “Of course,” I replied, “and of course you should be doing so”.… Continue reading Measuring the impact on production support
Agile documentation: Handover to production support
What knowledge does a production support team need when a project goes live? And what do project teams actually give them? Some agile teams catapult story cards across to the support team with no thought as to whether these will be of any use to anyone. Even worse, some teams think that being “agile” means… Continue reading Agile documentation: Handover to production support
Creating stories for the support team on an agile project
This article is one of a couple I am writing to explain how agile projects can hand over useful information to support teams if they want to. So this article is a (hopefully) straightforward description of how we can use stories to define the knowledge that to create and handover when the project goes live.… Continue reading Creating stories for the support team on an agile project
James King 