Quick notes on handing over knowledge

I recently got asked if I have any examples of things to hand over to a production support team when doing an agile project.

I guess, in fact, it doesn’t matter if you are handing over to someone else or supporting something yourself when you go live.  Either way you want something to refer back to.

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Measuring the impact on production support

I was running a course in agile development when I mentioned that one of the good things about agile is being able go live with something valuable sooner.

One of the class asked whether you can measure the benefit of going live sooner.  “Of course,” I replied, “and of course you should be doing so”.

Some of the group asked if we measured value in features deployed or some other way. So we had a good discussion around measuring value.

But then one of the group told us that his project was about “simplifying IT” and so his agile project manager had told her that, since the project was not adding any value to “the business” the only real measure of success was whether they deployed the features they were supposed to deploy.

But this seemed a bit silly. So we agreed that adding value to IT was in fact adding value to the business, since IT is part of the business.

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Agile documentation: Handover to production support

What knowledge does a production support team need when a project goes live? And what do project teams actually give them?

Some agile teams catapult story cards across to the support team with no thought as to whether these will be of any use to anyone.


Even worse, some teams think that being “agile” means “never having to document anything and never having to say you are sorry”.

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Creating stories for the support team on an agile project

This article is one of a couple I am writing to explain how agile projects can hand over useful information to support teams if they want to. 

So this article is a (hopefully) straightforward description of how we can use stories to define the knowledge that to create and handover when the project goes live.

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