I have previously blogged about a number of approaches to assessing a team's readiness for change, including the 7-S framework and the arenas of change approach, but today I thought I would explain a less well known approach - the "moments of truth" assessment. Actually I made it up so it is not too well… Continue reading Using a moments of truth analysis to assess a team’s readiness for change
Month: May 2012
Preparing for a stakeholder interview part three – using “FOC”
I have just published a couple of articles on preparing for an interview. The first was on clarifying the goal for the interview and the second was on using an approach I called GRIFT to create a more robust structure. The final stage of preparing for an interview is to come up with an agenda and… Continue reading Preparing for a stakeholder interview part three – using “FOC”
BA’s need to learn question tennis before they end up as dead as Rosencrantz and Gildernstern
One of my favourite plays is “Rosencrantz and Guildenstern Are Dead”. It is the story of two confused people who are friends (?) with Hamlet (and minor characters his story). Question tennis One of the best scenes in the play is when the two characters play a game of “question tennis”. It is worth watching… Continue reading BA’s need to learn question tennis before they end up as dead as Rosencrantz and Gildernstern
Preparing for a stakeholder interview part two – using the GRIFT model
The goal of your interview is the single most important thing to know before the interview, but it is also useful to know a bit more about what you are hoping to achieve before you start the interview. So that is where I use the powerful "GRIFT" model to do my preparations. Actually it is… Continue reading Preparing for a stakeholder interview part two – using the GRIFT model
Preparing for a stakeholder interview part one – setting a clear goal
You might be surprised to find out that people often turn up to interview a stakeholder with little or no preparation. You would probably not be surprised to find out though, that when the interviewer is poorly prepared, the interview results in a conversation without a real resolution and the interviewer has missed an opportunity… Continue reading Preparing for a stakeholder interview part one – setting a clear goal
To be customer focused, shouldn’t we also be problem focused?
I have at times been accused of being too intellectually pure - apparently I can have a habit of analysing a problem when all that is needed is to get moving with a solution. It may be true because I love to understand puzzles and problems. Perhaps it is true because I do enjoy playing… Continue reading To be customer focused, shouldn’t we also be problem focused?
James King 