Month: May 2012

• 10.05

  Using a moments of truth analysis to assess a team’s readiness for change

• 09.05

  Preparing for a stakeholder interview part three – using “FOC”

• 07.05

  BA’s need to learn question tennis before they end up as dead as Rosencrantz and Gildernstern

• 07.05

  Preparing for a stakeholder interview part two – using the GRIFT model

• 07.05

  Preparing for a stakeholder interview part one – setting a clear goal

• 02.05

  To be customer focused, shouldn’t we also be problem focused?