User stories for production support (part 1: FAB)
User stories are a great way to focus your requirements around the real needs of your users:
As a user I want to report on the number of users who read articles on my blog so I can see whether a topic is popular or not.
This approach can work really well for a production support team, but sometimes the users are listing issues or bugs, which don’t naturally follow the format. For example:
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The current report is two slow, it needs to run in less than 30 seconds
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Can I have the date modified to use Sydney time in Australia rather than GMT
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The report sometimes crashes when I run it
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