Agile development · Observations

Quick notes on handing over knowledge

I recently got asked if I have any examples of things to hand over to a production support team when doing an agile project. I guess, in fact, it doesn't matter if you are handing over to someone else or supporting something yourself when you go live. ¬†Either way you want something to refer back… Continue reading Quick notes on handing over knowledge

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Agile development · Implementation · Investigation

User stories for production support part 2: PAC

I wrote an article on stories for production support teams quite a while ago.¬† But I always meant to add a couple more. The problem with production support is that nobody has time to ask for what they want, but it is all urgent and super critical. So the last thing you often feel like… Continue reading User stories for production support part 2: PAC

Agile development

User stories for production support (part 1: FAB)

User stories are a great way to focus your requirements around the real needs of your users: As a user I want to report on the number of users who read articles on my blog so I can see whether a topic is popular or not. This approach can work really well for a production… Continue reading User stories for production support (part 1: FAB)