I just posted this on another site, so I didn’t want to repeat it all here. The article is at this simple english heading: http://www.linkedin.com/groupAnswers?viewQuestionAndAnswers=&gid=2221192&discussionID=13508554&sik=1265408037120&trk=ug_qa_q&goback=.ana_2221192_1265408037120_3_1 As you would (not) guess from the wording of the link, I am wondering why we still debate the involvement of the customer in our IT projects. We adopt every new technical practice and every new approach – and then baulk at the idea that we need to understand our customer’s needs, or at the idea that we need to get them to make the time to help us. Maybe we should stop implementing other … Continue reading Minor rant from James – what happened to the customer

This blog is here to act as a focus for communicating information I find interesting around the areas of IT capability development, IT process improvement and new approaches to projects. Feel free to browse through the pages on the services I offer and to give me feedback on both the services and the way I describe them. You might also find it interesting to look through some of the profiles I will be doing from time to time on my partners on various assignments. Continue reading New blog