Agile and ITIL – Handing over knowledge

At first pass, agile and ITIL approaches may seem like natural enemies.  This is certainly true if : Agile is for cowboys who evade testing, write code without knowing why and think that documentation is close to pure evil; and ITIL is a pack of non-thinking drones who create multiple unnecessary roles, random gateways with no purpose and document everything in sight without knowing why … including the average length of the carpet in high traffic corridors. Where the zealots rule, the only thing that agilistas and Itilists will agree on is that one of them is fundamentally wrong and must … Continue reading Agile and ITIL – Handing over knowledge